How do I redeem Fan Rewards?
Rewards and experiences can be redeemed by exchanging your collected Reward Points in the Fan Rewards section of the app. Fan Rewards can be reached by tapping the Rewards icon at the bottom right of the app and then tapping on the Fan Rewards tab.
What do I need to redeem Fan Rewards?
You’ll need to have collected a specific number of Reward Points, depending on the amount required for the item, together with a specific amount of Fan Tokens to redeem various rewards.
How many Fan Tokens do I need to redeem Fan Rewards?
When redeeming rewards for any partner,r you will need to hold the respective partner’s Fan Token. The amount of Fan Tokens you need to hold in your wallet will vary and is visible on the top left section of the item display.
How many Reward Points do I need to redeem Fan Rewards?
This amount depends on the item you would like to redeem; the more exclusive and valuable the reward or experience, the more Reward Points you will need.
Do I need to verify my Socios account in any way before I can redeem a reward?
Yes, you will need to verify your identity before you will be able to redeem any rewards.
What type of Fan Rewards can I redeem?
Your Reward Points can be redeemed for various Fan Rewards such as:
- Exclusive Socios merchandise
- Team Merchandise
- Digital and physical Collectibles
- Match day experiences
- Money can’t buy experiences
- Match Tickets
- Vouchers
We are always working to add more Fan Rewards for you. Watch this space!
Do I need to provide personal details when redeeming Fan Rewards?
Yes, for various Fan Rewards such as tickets or merchandise, you will need to provide personal details to ensure fulfillment. These details will be specified in the process when redeeming and can vary depending on the site,m such as tickets, merchandise and experiences.
Is there a limit on how many Fan Rewards I can redeem?
For some items and experiences, there might be a limit to the amount you can redeem. The amount limit will be reviewed and revised regularly. Check the item you want to redeem for the most up-to-date information.
Why isn't the available stock for various items displayed on Fan Rewards?
The stock quantity is not displayed in order to avoid influencing users' bidding, and item redemption patterns. While we strive to fill up with as many Fan Rewards as possible, we are dependent on limited availability through our partners.
Why do the products offered on Fan Rewards change from season to season?
Contracts with partners are reviewed and updated from season to season. These changes can affect the range of products we are allowed to offer as part of our Fan Rewards program. New agreements might include different terms, leading to variations in available products each season.
What happens if the description of the product in my language is different from the English version?
In case of discrepancies between the English text version of the products and any translation, the English version shall prevail.
Is Socios.com responsible for any personal injury I might sustain?
Socios.com, its affiliates, or the Partners are not responsible for any personal injuries, damages or losses you might incur during the delivery of our content and services (like the redemption of any Rewards and Prizes), including those delivered in collaboration with any third parties or Partners. You can find all the details about this in our full Terms & Conditions.
Am I allowed to sell products redeemed on Socios.com?
No, products redeemed on Socios.com are not intended for resale. All products are offered exclusively for personal use by fans and are not meant to be sold or traded commercially. Should you be caught reselling a redeemed product, we reserve the right to suspend your ability to redeem future products.
Why are certain products not available for all Partner teams?
We only upload products that are confirmed and ready to launch. This means that, at times, certain products may be available for some teams but not others.
We understand fans of other partner teams may be eager for similar offerings, and we’ll continue to expand our product range where possible. Stay tuned for future updates!